Refund policy
We want you to love your new bed. If something isn't right, this policy explains your options. Nothing in it affects your legal rights as a consumer.
Changing your mind: your 14-day right to cancel
If you bought from us online or by phone, you can cancel your order for any reason within 14 days, starting the day after your order is delivered.
To cancel, tell us by email at info@bedworld.net, by phone on 0203 946 3800 (UK) or 01 575 7490 (Ireland), or in writing to Bedworld UK Ltd (trading as BedWorld), Express House, Station Road, Bradley, Huddersfield, HD2 1UT. Please include your order number. We can send you a cancellation form if you'd like one.
Once you've told us, please have the goods ready for collection within 14 days. As our products are too large to post, we'll arrange a collection with you. The collection charge is 20% of the item price for each item, which covers the direct cost of collecting it. We'll deduct this from your refund.
Please keep the original packaging, and make sure items are safely wrapped for collection; our drivers can't collect items that aren't safely packed.
We may ask you to send photos of any issue you report.
We'll refund the price of the goods and the standard delivery charge you paid, within 14 days of receiving the goods back. If the goods have been damaged, soiled or handled more than needed to inspect them, we may reduce the refund to reflect their reduced value.
Made-to-order items: Beds, divans and headboards made to your chosen size, fabric or specification are made specially for you. You can cancel these before we start making them, but once production has started they can't be cancelled or returned.
Returning an item after 14 days
After your 14-day cancellation period, you can still return unwanted items within 30 days of delivery, as long as they're unused and in their original packaging.
- A collection charge of 25% of the item price applies to each item.
- If you'd like an exchange, there's also a redelivery charge of £49.
- If a mattress doesn't feel as firm or soft as you expected, the same 25% collection charge applies. Our firmness ratings are our own guide, based on comparing the products we sell.
Faulty, damaged or wrong items
Please check your order when it arrives and contact us as soon as possible if anything is faulty, damaged or not what you ordered. We'll put it right at no cost to you, including any collection.
Under the Consumer Rights Act 2015, you can reject faulty goods for a full refund within 30 days of delivery. After that, we'll repair or replace the item, or refund you if a repair or replacement isn't possible.
Price changes
Please check the product carefully before you buy. We can't offer refunds or exchanges because an item is found cheaper after delivery.
How refunds are paid
We refund to the payment method you used to pay. Your bank or card provider may take a few extra days to show the refund. If you haven't received it within 10 working days of our confirmation, please contact us.
Contact us
Bedworld UK Ltd (trading as BedWorld)
Express House, Station Road, Bradley, Huddersfield, HD2 1UT
Phone: 0203 946 3800 (UK) · 01 575 7490 (Ireland)
Email: info@bedworld.net