Our Frequently Asked Questions
We are here to answer any questions you may have by phone or email, but here are a few of our frequently asked questions that may help in the first instance:
Freqently Asked Questions
FAQs
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Why have I not received my order confirmation email?
Don't forget to check your junk or spam folders in your email. If you still can't find your order confirmation email please contact us at info@bedworld.net or call us on 0203 9463800.
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Can I return my product after delivery?
Yes, we accept returns on orders within 14 days of receiving the delivery as long as items are unused & unopened, however a collection fee will be charged to cover costs. Should you need to return your product please contact our customer service team at info@bedworld.net for help with this.
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What do I do if my goods arrive damaged?
In the unlikely event of your item(s) arriving damaged, please contact our customer service team at info@bedworld.net within 48 hours of receiving the delivery.
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Who will be delivering my order?
We manage our deliveries on our own fleet of vehicles, this gives us full control and eliminates the chances of damages and delays.
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How do I place a large order for my business?
We have a dedicated team who specialise in dealing with large orders for businesses, please give our trade team a call on 0203 9463800 who will happily help with your requirements.
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Do your products come with a guarantee?
BedWorld will cover all products with a 12 months guarantee for any manufacturing defects.
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I have some questions about what product I should purchase, can you help or advise me?
For any advice on our products and services please contact our customer service team at info@bedworld.net or call 0203 9463800. Alternatively, you’re welcome to visit your closest BedWorld store.
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Where are your products made?
All of our mattresses, divans and headboards are made in our own factory in West Yorkshire.
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Can I supply my own fabric to you for my new bed?
Yes, you’re welcome to send in your own fabric for us to upholster your new bed or headboard in.
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Will my mattress fit on your bed?
All our beds and mattresses are made in standard UK sizes.
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Can I get some fabric samples?
Yes, we can send up for four fabric swatches in the post with no charge.
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How can I pay?
We offer three methods of payment:
1 - Credit/debit card
2 - PayPal
3 - Cash on delivery -
Are your products compliant with UK regulations?
Yes, all our beds and mattresses comply with UK regulations and conform with UK Fire Regulations BS7177.
Our products and fabrics are tested frequently for compliance and we only work with accredited and certified suppliers across the world. -
Can I have my bed made in a custom size?
Most of our products can be altered from the standard sizes which come with a small fee, please contact our customer service team for more information about this at info@bedworld.net.
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Do you offer finance?
We don’t offer finance options.
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Can I postpone the delivery of my order?
Yes, just leave a note in the “comments” section at checkout with your preferred date of delivery.
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Is there a cost for delivery?
No, we offer free delivery to Mainland UK.
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Can you deliver my order on a weekend?
Yes, we offer a weekend delivery service, this option can be chosen at checkout and is priced at £40 per order.
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Do you deliver to Ireland & Northern Ireland or to any offshore Islands?
Yes! We deliver to Mainland UK, Northern Ireland & Isle of Wight.
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Will you assemble my new bed?
Unfortunately we are unable to offer an assembly service.